Important Resources

Resources pertaining to Talking ATM can be downloaded from this section. Also download key circulars issued by RBI, IBA and BCSBI regarding extending banking services to persons with disabilities.

User Manual on Talking ATM published by Union Bank of India

• Download Accessible PDF format 3rd edition of User Manual on Talking ATM (English)
• Download DAISY format 3rd edition of User Manual on Talking ATM (English) (.rar file)

Video Demonstration of Talking ATM

• Watch a 2 Minute video of an user operating Union Bank Talking ATM available on Youtube

Audio Demonstration of Talking ATM

We are providing below sample audios only for familiarization purpose. There will be very few variations in the operation depend on ATM models and manufacturers. However all are following a standard workflow. Please refer Talking ATM user manual for understanding these differences.

• Talking ATM Balance enquiry operation (mp3 file)
• Talking ATM Cash withdrawal operation (mp3 file)
• Talking ATM PIN change operation (mp3 file)

Misconception about Talking ATM

Difference between Talking ATM for blind and partial voice guidance on an ATM for general public (pdf file)

Indian Banks Association (IBA) Circulars

• IBA BANKERS GUIDE 2017 FOR CUSTOMERS WITH SPECIAL NEEDS AND PERSONS WITH DISABILITIES (pdf file)
• IBA Model Template for Banks for web page 'Services for Customers with Disabilities' 18 December 2017 (pdf file)
• IBA Circular 'Template for Bank Corporate Websites and Bankers Guide' 18 December 2017 (pdf file)
• IBA poster to be displayed at the entrance of talking ATMs dated 16 January 2014 (pdf file)
• IBA standards on Accessible ATM dated 27 February 2013 (pdf file)
• IBA guidelines providing banking facilities to visually impaired persons dated 18 November2008 (pdf file)

Reserve Bank of India (RBI) Circulars

• RBI Master Circular on Customer Service in Banks dated 1 July 2015 (pdf file)
• RBI circular Banking Facilities To The Visually Challenged dated 4 June 2008 (pdf file)
• RBI circular Need for Bank Branches ATMs To Be Made Accessible to Persons with Disabilities dated 13 April 2009 (pdf file)
• RBI circular Banking Facilities to Visually Challenged Persons With Disabilities dated 5 September 2012 (pdf file)
• RBI circular Need for Bank Branches ATMs To Be Made Accessible To Persons With Disabilities dated 21 May 2014 (pdf file)
• RBI circular Need for Bank Branches ATMs To Be Made Accessible To Persons With Disabilities dated 11 June 2014 (pdf file)

Banking Codes and Standards Board of India (BCSBI) Code 2018

Code of Banks Commitment to Customers January 2018 (pdf file)

Services for Customers with Disabilities

List of banks with web page providing information about the services being offered for persons with special needs and Bankers’ Guide 2017 book, a compilation of all circulars, notifications issued by GOI, RBI & IBA] for customers with Special Needs as a reference book for the bankers for sensitizing bank staff.

Andhra Bank (Web page)

Axis Bank (Web page)

Bank of Baroda (Web page)

Bandhan Bank (Web page)

Citibank India (pdf file)

HDFC Bank (Web page)

Kotak Mahindra Bank Ltd.(pdf file)

Punjab National Bank (Web page)

Syndicate Bank (Web page)

Vijaya Bank (Web page)

UCO Bank (pdf file)

United Bank of India (Web page)

Yes Bank (Web page)