Important Resources

Resources pertaining to Talking ATM can be downloaded from this section. Also download key circulars issued by RBI, IBA and BCSBI regarding extending banking services to persons with disabilities.

User Manual on Talking ATM published by Union Bank of India

Video Demonstration of Talking ATM

Audio Demonstration of Talking ATM

We are providing below sample audios only for familiarization purpose. There will be very few variations in the operation depend on ATM models and manufacturers. However all are following a standard workflow. Please refer Talking ATM user manual for understanding these differences.

Misconception about Talking ATM

Difference between Talking ATM for blind and partial voice guidance on an ATM for general public (pdf file)

Indian Banks Association (IBA) Circulars

Reserve Bank of India (RBI) Circulars

Banking Codes and Standards Board of India (BCSBI) Code 2018

Code of Banks Commitment to Customers January 2018 (pdf file)

Services for Customers with Disabilities

List of banks with web page providing information about the services being offered for persons with special needs and Bankers’ Guide 2017 book, a compilation of all circulars, notifications issued by GOI, RBI & IBA] for customers with Special Needs as a reference book for the bankers for sensitizing bank staff.

  • Andhra Bank (Web page)
  • Axis Bank (Web page)
  • Bank of Baroda (Web page)
  • Bandhan Bank (Web page)
  • Citibank India (pdf file)
  • HDFC Bank (Web page)
  • Kotak Mahindra Bank Ltd.(pdf file)
  • Punjab National Bank (Web page)
  • Syndicate Bank (Web page)
  • Vijaya Bank (Web page)
  • UCO Bank (pdf file)
  • United Bank of India (Web page)
  • Yes Bank (Web page)